News and Blog

Wednesday, 11 December 2019
Telehealth - Best healthcare you have never tried
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A new survey by JD Power compares the low adoption of Telehealth programs to mobile banking. Remember when you did not check bank balance or make deposits on your cellphone? Today mobile banking applications are the third most used apps nationally and they expect the same with Telehealth. 

Here are some of their findings; 

  • Customer satisfaction is very high at 851 out of 1000. For reference, only direct banking is higher at 855. 
  • Word of mouth is the best advertisement, 65% of new users tried it after talking with a friend or relative. 
  • Telehealth works - 84% of users said they were able to completely resolve their medical concern. 
    • 79% did not experience any issues or problems during their service
    • 87% said the enrollment process was somewhat/very easy
    • 49% said there were no barriers making the Telehealth service difficult
  • Fast and easy - The average amount of time spent was 44 minutes for a first visit: 17 minutes for the enrollment process, 9 minutes waiting for a callback and 18 minutes for the actual consultation. 

For more information about the 2019 Telehealth Satisfaction Study visit www.jdpower.com/business/resource/us-telehealth-study

 

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Posted on 12/11/2019 2:40 PM by David Moore
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Friday, 6 December 2019
Congress is controlled by the pharmaceutical lobbyists
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That is my opinion and I am extremely frustrated because Mark and I are on the frontline of healthcare costs spiraling out of control while we increase deductibles to levels never imagined. For example, diabetes is one of the oldest and most common ailments with an estimated 9.4% of Americans affected by this awful disease. After all these years and all the medications created, why does insulin cost $500 per month (Reuters)

I am writing this because a story just came out that Nancy Pelosi and the Democratically controlled House of Representatives is expected to pass legislation that would allow Medicare to negotiate drug prices with the pharmaceutical companies. The Republican controlled Senate is expected to oppose it and not pass the bill. This is expected to save tax paying Americans $500 billion dollars over the next 10 years. More importantly, private insurance companies would be able to piggy back on the discounted prices. 

The Republicans say it's best left to the private insurance companies to negotiate the prices. What we need to remember is private insurance companies pay on average 40% more for all healthcare than Medicare. It is going to take the Government to intervene to get any kind of price control in place. Unfortunately, because of the strong Pharmaceutical lobby and political donations to super PACs, I don't much changing in the short term. 

read more here

 

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Posted on 12/06/2019 9:33 AM by David Moore
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